Half day course – 3 CPD hours
Client complaints are the ever-present issue of concern to all law firms. Mix this with the pressure of conveyancing work and firms have a toxic mix.
This practical course will consider how firms might manage client expectation and identify client concerns before they become a complaint. We will consider how client satisfaction might be monitored. Discussion with delegates will be encouraged.
This course will cover:
•What is a complaint?
•Common conveyancing complaints
•The Law Society’s Practice Note on Handling Complaints
•What are the firm’s duties and responsibilities under the new Standards and Regulations?
•How do we identify complaints?
•How can we improve client satisfaction?
This course is suitable for anyone who carries out conveyancing work
Dates
Please contact us for dates
Venue: Online via Zoom